Arun’s Insightful Explorations

In the ever-evolving landscape of customer support, the significance of an efficient ticketing system cannot be overstated. Jira, renowned for its prowess in project management, has emerged as a game-changer in the realm of customer support and ticketing. This blog explores the transformative potential of Jira in streamlining customer support processes. Understanding Jira in Customer Support Jira, initially recognized for its project management capabilities, has seamlessly extended its functionalities to cater specifically to customer support needs. By providing a structured and intuitive platform, Jira ensures that customer issues are not just resolved but are meticulously tracked and managed through a robust ticketing system. The Core Functionality of Jira's Ticketing System At the heart of Jira's impact on customer support lies its advanced ticketing system. We delve into how this system allows support teams to receive, prioritize, and resolve customer issues efficiently. Wi...

All the above are inventory management methods that are used to manage the flow of goods and materials in a business. Here is a brief overview of each method:   1. First In, First Out (FIFO): In a FIFO system, the oldest inventory is sold or used first, and the most recently acquired inventory is sold or used last. This results in the cost of goods sold (COGS) reflecting the older, lower-cost inventory, while the ending inventory consists of the more recently acquired, higher-cost inventory. Advantages of using FIFO:  Increase accuracy. Tax advantage (in some countries).   Better inventory management. Improve financial reporting. Reduce risk of obsolescence. Some industry examples for using FIFO:   Retail industry, especially for products with stable prices such as clothing and home goods. Manufacturing industry, especially for products with consistent costs such as building materials and machinery parts.

Enterprise Resource Planning or ERP is a platform that a company uses to integrate all the core business operations required to run a company. Basically, core business operations involve finance, human resource, manufacturing, supply chain, procurement and other services. ERP helps to manage all these operations in an integrated system effectively that provides transparency into your complete business process by tracking all logistics, financials and production aspects. It also provides customizations for your specific industry. Without an ERP application, each department would have its system optimized for its specific tasks only but with an ERP software, each department still has its system, but all of the systems can be accessed through one application with one interface. How ERP works? Enterprise resource planning or ERP system is made up of integrated modules or business applications that communicate with each other and share a common database. Every ERP module typically focuse...

“Supply chains are everywhere. From the biggest company in the world to running your household. We all have supply chain experience even if we don’t know it.” W hat is Supply Chain? A Supply Chain is a connected network of individuals, organizations, resources activities and technologies involved in the manufacturing and sale of a product or service. A supply chain starts with the delivery of raw materials from a supplier to a manufacturer and ends with the delivery of the finished product or service to the end consumer. Companies develop supply chains so they can reduce their costs and remain competitive in the business landscape. What is Supply Chain Management or SCM? Supply Chain Management is the management of the flow of goods and services and includes all processes that transform raw materials into final products. It involves the active streamlining of a business's supply side activities to maximize customer value and gain a competitive advantage in the marketplace.   ...

“Social media is not a media. The key is to listen, engage, and build relationships.” ~ David Alston What is Ecommerce Social Media Marketing? Ecommerce Social media marketing is a form of internet marketing with the use of social media platforms to connect with your audience to build your brand, increase sales and website traffics by creating and sharing content on social media networks in order to achieve your marketing and branding goals. Using Ecommerce social media, the ecommerce store marketing can be done. Ecommerce stores can use social media to build brand awareness, attract online followers and generate online sales. Companies can also use social media to get their brand, profile and products shared online. The major process involves creating and publishing great contents on various social media profiles, engaging to your followers, results analysis and social media advertisement campaigns. This also includes activities like posting text, image updates, videos and contents th...

"A complaint is a chance to turn a customer into a lifelong friend."~ Sir Richard Branson, Founder -Virgin Group What is customer experience? Customer experience is the impression that your customers have for your brand as a whole in all aspects of the buyer’s journey. It results in their perception of your brand and the effects of factors related to your bottom-line including revenue. Two key touch points create a customer experience are people and product. To create a positive customer experience, create a customer journey map, create buyers’ personas, build good customer relationship, ask for and act on feedback, create useful content, and build community. The below mentioned factors helps for a great customer experience: Customer Support Customer Service Customer Success 1. Ecommerce Customer Support: Ecommerce customer support is a service provided to help customers solve any technical issues they may have with a product or service. It focused on so...